If asked in a technical interview, could you design the main features of a Call Center in Swift? The design of a call center is a relatively straightforward model based on managing one or many requests through a centralized dispatching system.
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As calls get initiated, they wait to be answered using a standard queuing system, easily modeled in the real world. They are based on a first-in, first-out design.
One or more operators receive calls from a main call dispatch queue. As such, the operator initiates the request to receive the next call.